Clear terms for professional work.

Who provides the service?

What we provide.

ORSA FIRE LIMITED provides professional fire safety assessment and advisory services. Depending on the agreed requirement, services may include:

• Initial Fire Safety Reviews.
• Fire Safety Arrangements Assessments.
• Fire Precautions Reviews.
• Fire Safety Action Planning.
• Detailed Fire Safety Assessments.
• Follow-up Fire Safety Reviews.

How a service arrangement is formed.

A service arrangement may be discussed through the website, email, telephone or another agreed communication method.

Before work begins, the relevant requirement, scope, information required, delivery arrangement and applicable service terms should be sufficiently clear for the work to proceed.

A request or enquiry does not by itself require ORSA FIRE LIMITED to accept every proposed service requirement. Acceptance is subject to the service being suitable for the agreed scope and arrangements.

Information supplied by the client.

The quality and usefulness of an assessment may depend on the information available for consideration.

The client should provide information that is reasonably accurate, complete and relevant to the agreed service.

• Premises and property information relevant to the review.
• Details concerning the use and occupancy of the premises.
• Existing fire safety arrangements and relevant records where available.
• Relevant plans, drawings, photographs or documents where requested.
• Access or availability required for any agreed on-site assessment.

If important information is unavailable, incomplete or materially inaccurate, this may affect the scope, timing or findings of the service.

How the work is delivered.

Depending on the agreed service, work may be carried out remotely, on site or through a combination of methods.

Written findings and recommendations.

Where written documentation forms part of the agreed service, the deliverable will reflect the scope of the assessment or review and the information considered.

Professional service standard.

ORSA FIRE LIMITED will provide its services with reasonable care and skill as required by applicable law.

Information about the service provided to a consumer may form part of the contractual terms where applicable.

Nothing in these Terms & Conditions is intended to exclude or restrict a statutory right or obligation that cannot lawfully be excluded or restricted.

Assessment has a defined purpose.

The services provided by ORSA FIRE LIMITED are assessment, review, documentation and advisory services within the agreed scope.

When the requirement changes.

A client may request changes to the agreed scope. Minor changes may be accommodated where reasonably possible.

Where a change adds substantial work, additional premises, additional areas of review or materially different requirements, the revised scope should be agreed before additional work is undertaken.

ORSA FIRE LIMITED is not required to assume additional work as part of the original scope simply because the additional requirement becomes apparent after work has started.

Cancellation and refunds.

Cancellation is handled in accordance with the applicable service arrangement, our Service Cancellation Policy and any statutory rights that apply.

For consumer distance contracts, applicable legislation may provide a 14-day cancellation period. Where a consumer expressly requests that a service begins during that period, proportionate payment may be due for service supplied before cancellation where the legal conditions are satisfied. :contentReference[oaicite:1]{index=1}

Where a service has been fully performed following the consumer’s express request and required acknowledgement, the statutory right to cancel may cease where the applicable legal conditions are satisfied. :contentReference[oaicite:2]{index=2}

Nothing in these Terms & Conditions is intended to override any applicable statutory cancellation or refund right.

Service pricing.

Where a fixed price is shown for a service, the price relates to the scope described for that service.

Where the requirement is different from the published scope, an alternative service arrangement may be discussed before additional work is undertaken.

Any applicable taxes or charges will be presented as required by law and the applicable service arrangement.

Access and cooperation.

Where an on-site assessment is agreed, the client is responsible for providing reasonable access to the relevant premises at the agreed time.

Where access, information or agreed arrangements are not available, the delivery timetable may need to change.

The client should notify ORSA FIRE LIMITED as soon as reasonably possible if an agreed appointment or access arrangement needs to be changed.

Use of written materials.

Written reports, documents, layouts, text and other materials prepared by ORSA FIRE LIMITED for a client are supplied for the client’s own business or property-related purposes within the agreed service.

The client should not materially alter, misrepresent or present a document as covering matters outside its original scope.

ORSA FIRE LIMITED retains rights in its underlying methodologies, templates, systems and general know-how, except where applicable law or a separate written agreement provides otherwise.

Information handling.

Information supplied in connection with a service will be handled in accordance with applicable data protection requirements and our Privacy Policy .

Clients should avoid providing information that is not reasonably necessary for the agreed service.

Where information concerning other individuals is supplied, the client should have an appropriate basis for providing that information to us.

Responsibility and liability.

The service is provided on the basis of the information, circumstances and scope made available for the agreed work.

The client remains responsible for decisions taken following receipt of findings or recommendations and for the ongoing management of its premises, activities and arrangements, except to the extent that applicable law provides otherwise.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.

Where liability can lawfully be limited, any limitation will be interpreted only to the extent permitted by applicable law.

Use of this website.

Website information is provided to explain our services and assist visitors in deciding whether to make an enquiry.

We aim to keep website information accurate and relevant, but service availability, descriptions and other information may change from time to time.

Website content should not be treated as a substitute for an assessment or professional service where the circumstances require one.

Third-party websites and services.

The website may contain links to external websites or use third-party services for functions such as maps, hosting, security or website technology.

Third-party websites operate under their own terms and privacy arrangements. ORSA FIRE LIMITED is not responsible for the content or policies of external websites that are outside our control.

Questions or concerns.

If you have a question or concern about a service, please contact ORSA FIRE LIMITED first so that the matter can be reviewed.

Further information about how service concerns are handled is available through our Complaints Policy .

Please provide enough information for us to identify the relevant service, document or communication when contacting us.

Applicable law.

These Terms & Conditions are governed by the law of England and Wales, subject to any mandatory rights or protections that apply to a consumer or other client under applicable law.

Where a dispute cannot be resolved directly, the parties may use any appropriate legal or alternative dispute resolution process available to them.

Changes to these terms.

These Terms & Conditions may be updated when our services, website arrangements or legal requirements change.

The version published on this page applies to new service arrangements from the time it is made available, subject to any separate terms already agreed with an existing client and any applicable legal requirement.